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Need Some Help?

We are happy to answer your questions and needs.  Contact us anytime by email or by phone from 8:00am – 8:00pm (EST).

support@safe-t-plus.com     (800) 872-7233

We’ve added a new video section with handy how-to videos! View videos here, and check back often as we’ll continue to add more.

Top Questions

Can I install Safe T Plus myself?

Yes. Safe T Plus is very simple to install.  Safe T Plus is a simple bolt-on installation.  No welding, drilling, or wiring is necessary.  Standard garage tools are required to mount Safe T Plus.  For Do-It-Yourselfers, plan for 30 -45 minutes to install to Safe T Plus.  For Dealerships and Service Centers, the average time to install is 20-30 minutes.  Comprehensive installation instructions are provided inside each mounting hardware kit.  If you would like a copy of your installation instructions, please contact our Client First Customer Team at support@safe-t-plus.com, and they will be happy to help.  If you need help installing, call our team at (800) 872-7233, we’re here to help.

Is a Mounting Hardware Kit required to install Safe T Plus?

Yes.  All Safe T Plus Steering Control units require our factory-provided mounting hardware kits to install on your vehicle.  If you do not know which mounting kit is needed for your vehicle, please visit our ‘Which Unit Do I Need’ button on the home page of our website.  Or, if you wish to speak with one of our Customer Help Team members, feel free to contact us at support@safe-t-plus.com or (800) 872-7233.  We would be glad to help.

 

I ordered my Safe T Plus on Amazon, but have the wrong kit. How do I get the correct one?

You need to contact Amazon Customer Service at (888) 280-4331 to replace your incorrect mounting kit for the correct kit.  According to Amazon, you have 30 days to return and replace the product.  All shipping and handling costs will be handled directly with Amazon.  Replacement time from Amazon is generally 3-5 shipping days.  Any expedited shipping options, if any, must be coordinated directly through Amazon.  If you wish for Safe T Plus factory to replace your kit, unfortunately, we have to charge you for the kit.  So, rather than spend your hard-earned dollars on two kits, it is best that you contact Amazon to replace your kit.

Do I have to get a front-end alignment before installing Safe T Plus?

If your vehicle is pulling to the right or left before installing Safe T Plus, yes, it is recommended that front-end alignment service work gets completed first.  Also, if you have any abnormal tire wear (inside or outside of tire(s), then a front-end alignment is recommended.  And lastly, if you feel any vibration or shimmy while driving at certain speeds, you might check with your local service center or alignment shop to see if your wheels are out of balance.

If you have none of the above symptoms, a front-end alignment is not necessary.

Does Safe T Plus come with a Limited Lifetime Warranty installed on my RV?

Yes, it does.  All genuine, factory-provided Safe T Plus products come with a Limited Lifetime Warranty.  Should any issues arise with your Safe T Plus products and parts, all craftsmanship and workmanship will be covered and replaced at no charge to you.  If you need warranty assistance, simply go to our Safe T Plus Warranty Claim page and fill out a warranty claim.  Make sure to have your part numbers and serial numbers available.  One of our Customer Help Team members will respond quickly to get your Safe T Plus resolved to get you back on the road traveling relaxed and safe again.

I received my package but I am missing hardware.

If such were to occur, please accept our apology.  The quick resolution is to contact our Client First Support Team at (800) 872-7233 or support@safe-t-plus.com.  Our team will need your mounting kit number (i.e. F-53K2.5, etc.) or Safe T Plus unit model number (i.e. 41-180) to assist.  Provided neither box has been damaged during shipping or dealer handling, we will be happy to ship any missing items at no cost to you.  

Can I Order Safe T Plus from the Factory?

Yes, you can.  Although our pricing may be slightly higher than our Authorized Dealers, you can contact us directly either by phone (800) 872-7233 or by email support@safe-t-plus.com.  One of our Customer Help Team members will be happy to help you process your Safe T Plus order.  We have all Safe T Plus units and mounting kits in stock.  So we can ship your Safe T Plus order in full the same day. 

Can I schedule an appointment to purchase and install my Safe T Plus at the factory?

Yes, you sure can.  We would be delighted to meet you and your family at our factory location in Austell, Georgia, just west of Downtown Atlanta.  As a token of our appreciation for your business and visiting our factory, you only pay for the Safe T Plus Steering Control unit and mounting hardware kit.  Installation, Road Test, and Centering service charges are provided at no charge to you.  To schedule your Safe T Plus installation, simply contact our Customer Help team either by phone (800) 872-7233 or by email at support@safe-t-plus.com.  Come spend the night at the plant prior to your scheduled appointment.  We’ll have fresh coffee and some pastry breakfast delights waiting for you.  

Do you offer free installation if I purchase my Safe T Plus from the factory?

Yes, we sure do.  If you purchase your Safe T Plus unit and mounting kit direct from the factory and wish for us to install, then the installation, road test, and centering is provided at no charge to you.  To schedule your Safe T Plus installation, simply contact our Customer Help team either by phone (800) 872-7233 or by email at support@safe-t-plus.com.  Come spend the night at the plant prior to your scheduled appointment.  We’ll have fresh coffee and some pastry breakfast delights waiting for you.

Does my Safe T Plus have to be centered after installing?

Yes.  If it is not centered, your vehicle could pull to the right or the left.  All that is required is a simple adjustment on the Safe T Plus tie rod bracket.  If you need help centering Safe T Plus, you can either contact us directly at (800) 872-7233 or support@safe-t-plus.com and one of our Customer Help Team members will be happy to assist.  You may also watch our Centering video here:

Does a mounting hardware kit come with my Safe T Plus?

No, unfortunately not.  You must order your kit separately with your Safe T Plus unit.  Each mounting kit is specific to your vehicle and chassis type.  If you need help identifying which mounting hardware kit, or Safe T Plus unit, you may either contact us directly at (800) 872-7233 or support@safe-t-plus.com and one of our Customer Help Team members will be happy to assist. Or, you can go to our ‘Which Unit Do I Need’ link on the home page to find your vehicle to determine your Safe T Plus unit and mounting kit.

Rallies & Trade Shows

Which Rallies and Trade Shows will Safe T Plus be attending?

To find out which shows we’re attending, simply click on our Trade Show Calendar link on our website to find out Shows, dates, venue location, booth number, our seminars, our Show team members, and if the factory is installing or one of our Authorized Dealers is installing.  We would enjoy you stopping by our booth and meeting you and your family.  Come see us.

At which Rallies and Shows will the Safe T Plus Factory Team sell and install products?

Safe T Plus’ factory sales and install team attends numerous rallies, events, and shows each year.  Our Factory team will install, road test, center, and make certain you are well-pleased with Safe T Plus Steering Control product’s performance.  Plus, our Factory show team always offers a factory discount incentive towards your Safe T Plus show purchase.  We like to save you money whenever we can.  

To find out which shows we’re attending, simply click on our Trade Show Calendar link on our website to find out Shows, dates, venue location, booth number, our seminars, our Show team members, and if the factory is installing or one of our Authorized Dealers is installing.  We would enjoy you stopping by our booth and meeting you and your family.  Come see us.

I’m interested in working Safe T Plus’ show booth at Rallies and Trade Shows.

That’s great.  We would love for you to join our show team on the road at rallies and shows.  Each is a lot of fun.  We have clients participating in our seminars, product drawings, booth support, and other opportunities you might enjoy.

To find out more, simply contact our Show Team Coordinators, Ms. Kathy Doran and John Miles.  You can reach both direct either by phone (800) 872-7233 or by email support@safe-t-plus.com.

We would like to invite the Safe T Plus Factory to participate in our association events, rallies, and shows.

Sure, we would enjoy supporting your association, group, or gathering.  We participate in all different size shows, events, and rallies every year across North America.   To find out how we can support your group event, simply contact our Show Team Coordinators, Ms. Kathy Doran and John Miles.  You can reach both direct either by phone (800) 872-7233 or by email support@safe-t-plus.com.

Product Questions

What is provided inside my Safe T Plus mounting hardware kit box?

Each Safe T Plus mounting hardware kit should include an Anchor Bracket, Tie Rod Bracket, U-bolt kits, Installation Instructions, Road Test & Adjustment procedures, and with some kits nuts and bolts assemblies.  The best method to verify all of your mounting kit parts are included is to check them against the part content description listed on the included set of Installation Instructions.  If for any reason, you suspect that any parts or instructions are missing, please contact our Customer Help Team either by phone at (800) 872-7233 or email at support@safe-t-plus.com.  We will be happy to help replace any contents that might be missing.

Where do I find the serial number on my Safe T Plus unit?

Each Safe T Plus Steering Control unit comes with a serial number.  You can find the serial number in two locations.  First is on the product label located in the center of the unit.  The second location can be found stamped in the large of end of the Safe T Plus unit near the end.

My Vehicle’s, Make, or Model is not listed under ‘Which Unit Do I Need”?

Our apologies for not finding your exact Motorhome make and/or model.  That does not mean Safe T Plus will not fit your motorhome.  A simple solution is to contact our Customer Help Team either by phone (800) 872-7233 or by email support@safe-t-plus.com.  Provide us with your Motorhome (or Vehicle), Make, Model, and seventeen digit chassis VIN if available.  That should be all we need to identify which Safe T Plus Steering Control unit and mounting hardware kit you need. Let us know, we would be happy to help.

What’s the difference between the Blue, Red, and White Safe T Plus Units?

Each color of Safe T Plus Steering Control unit is designed for a particular size, GVW, and type of chassis.  For example and in most cases, the Safe T Plus Model 41-230 (Blue) unit is designed for larger vehicles.  Such a Semi-trucks, large buses, school buses, 35 foot or longer Class A motorhomes, and fleet and industrial vehicles.  The Safe T Plus Model 41-180 (White) is designed for Class A motorhomes that range from 30 to 35 feet in length. The Safe T Plus Model 41-140 (Red) unit is for Class A and C motorhomes under 30 feet and some older 70’s, 80’s, and 90’s model Class Motorhomes.  Each has a different centering point preload to work in conjunction with the vehicle’s GVW ratings and steering box limitations.

Where are your products made?

We’re proud that all our Safe T Plus products and mounting kits are made in America.  Each Safe T Plus product is designed, engineered, and manufactured in our very own factory in Austell, Georgia.   We welcome all our customers and potential customers to stop by our factory for a visit.  We have complimentary overnight parking to stay the night or nights at no charge.  Fresh coffee and breakfast bites are available to all our esteemed guests.  Stop by, we would enjoy meeting you and your family.

Do I need 1 or 2 Safe T Plus units installed on my vehicle?

You only need 1 Safe T Plus Steering Control installed on your vehicle.  Practically all vehicles on the market today only need one Safe T Plus to reduce the oversteering and road wandering effect while steering your vehicle.  Plus, with Safe T Plus, you will have the added protection to help you during a dreadful front-tire blowout.  With Safe T Plus installed, you should expect a more pleasant driving experience.

What is provided inside my Safe T Plus unit box?

Inside each Safe T Plus unit, you will find the large Safe T Plus unit, 2 sets of 3” x ¾” Mounting bolts, with washers, and locking nuts.  You should also find a bag with your Safe T Plus ‘Owner’s Kit” information and warranty information included.  If any of these items are missing, please contact our Customer Help Team either by phone at (800) 872-7233 or email at support@safe-t-plus.com.  We will be happy to help replace any contents that might be missing.

Orders & Shipping

How many attempts should it take to center my Safe T Plus?

When installing Safe T Plus, to minimize the needs to adjust and center Safe T Plus, try to sight-line your front wheels as straight as possible. On occasion, a centering adjustment may not be necessary. When a centering adjustment is needed, on average, it generally takes 1-2 attempts to center Safe T Plus. If, however, you find more attempts are necessary, please don’t waste any more time and call our Client First Support Team at (800) 872-7233 or support@safe-t-plus.com. We will be happy to help even while you are on the road.

Where can I buy Safe T Plus?

You can find Safe T Plus at Authorized Safe T Plus Dealers across the country. You can also call us at 1-800-USA-SAFE (1-800-872-7233) and order Factory Direct. We’ll make sure you get the right unit for your vehicle and answer any questions you have. We also invite you to visit our factory in Georgia to meet our team and have one of our technicians install the product for you.

Visit our Shop page to find a dealer or to order Factory Direct.

Where can I order my Safe T Plus online?

Authorized Safe T Plus resellers and service centers are located practically in every major city across the United States and Canada. To located a reseller or service center near you, client on our ‘Dealer Locator’; punch in your city and state; and a locale reseller’s name, address, and contact information will populate.

Or, if you need help locating an online reseller or nearby dealership, please contact our Client First Support Team direct at (800) 872-7233 or support@safe-t-plus.com.

Can you overnight my missing part, I’m headed out of town soon?

Of course we can. You’ll have to pay for the overnight shipping costs.  Simply contact our Customer Help Team either by phone (800) 872-7233 or by email at support@safe-t-plus.com and one of our team members will be happy to assist you.  If you purchased your Safe T Plus products through an online reseller, Amazon, or a dealer, unfortunately, we’ll have to charge you for the damaged or missing parts. Naturally, we would rather you not spend your hard-earned dollars for a duplicate product, hence why it is better to contact the seller where your Safe T Plus product was purchased.  If, however, you purchased direct from the factory, we can provide replacement parts at no charge and shipping at no charge

How do I find an online reseller or local dealer that sells Safe T Plus?

Authorized Safe T Plus resellers and service centers are located practically in every major city across the United States and Canada.  To locate a reseller or service center near you, click on our Where to Buy link, punch in your city and state; and a local reseller’s name, address, and contact information will populate.  

Or, if you need help locating an online reseller or nearby dealership, please contact our Client First Support Team direct at (800) 872-7233 or support@safe-t-plus.com.

What hardware comes packaged in the STP mounting hardware kit box?

Safe T Plus Steering Control requires a mounting hardware kit to mount the unit.  Each mounting hardware kit box will include an Anchor Bracket, Tie Rod Bracket, and a U-bolt kit (includes U-bolts and lock nuts).  Installation instructions are enclosed inside each mounting kit as well.  Some kits may include additional brackets or bolt kits.  Mounting kit selection is based on your chassis and vehicle type.  To find out which mounting kit you need for your vehicle, please click on our Which Unit Do I Need link to select your vehicle information.

My Safe T Plus box was damaged during shipping and is missing parts.

We can help get you taken care of quickly.  If you purchased your Safe T Plus unit and mounting kit through an online reseller like Amazon or a dealer, please contact them to report the damaged product and/or missing parts.  Ask them to replace the missing parts.  If parts were lost during shipment, a claim with the shipping carrier might need to be filed. Discuss this process with the seller.

You are welcome to call our Customer Help Team either by phone (800) 872-7233 or by email at support@safe-t-plus.com and one of our team members will be happy to assist you.  If you wish for the factory to replace your parts, if you purchase through an online reseller, Amazon, or a dealer, unfortunately, we’ll have to charge you for the damaged or missing parts.  Naturally, we would rather you not spend your hard-earned dollars for a duplicate product, hence why it is better to contact the seller where your Safe T Plus product was purchased.

Can I get a Safe T Plus Baseball hat?

Sure you can.  If you own a Safe T Plus unit, contact us either by phone (800) 872-7233 or by email support@safe-t-plus.com, and we will be happy to send you a complimentary Safe T Plus baseball hat.

Technical Support

What is the best way to center my Safe T Plus?

So, installing Safe T Plus is very straightforward and simple. The centering takes a little finesse to get it perfectly centered. For Do-It-Yourselfers, it generally takes approximately 30-45 minutes or less to adjust and center Safe T Plus. For Service centers and dealerships, allow for 30 minutes to adjust and center Safe T Plus.

We have a step-by-step video available to walk you through the entire process.

Or, if you prefer, please contact our Client First Support Team at support@safe-t-plus.com or (800) 872-7233 and we will be happy to walk you through the entire process.

I cannot find my vehicle listed in the Safe T Plus Fit guide.

Our apologies for not finding your exact Motorhome make and/or model.  That does not mean Safe T Plus will not fit your motorhome.  A simple solution is to contact our Customer Help Team either by phone (800) 872-7233 or by email support@safe-t-plus.com.  Provide us with your Motorhome (or Vehicle), Make, Model, and seventeen digit chassis VIN if available.  That should be all we need to identify which Safe T Plus Steering Control unit and mounting hardware kit you need. Let us know, we would be happy to help.

Does Safe T Plus have to be mounted parallel to my tie rod?

For best performance of Safe T Plus, practically all of our mounting locations are designed to be parallel to the tie rod. However, some mounts of Safe T Plus are designed to be at slight angles. However, anything beyond a 40 degree is not correct. If you find your Safe T Plus is mounted at an angle greater than 40 degrees, stop and give us a direct call (800) 872-7233. Let us help you get Safe T Plus installed correct.

Can you mount the STP on either side?

Yes and No. How’s that for an answer. We’ll explain. Yes, Safe T Plus will work if the large end or small end is mounted on the tie rod and/or the axle side. For the No, Safe T Plus may have space limitations on certain chassis types and therefore, has to be mounted specifically to our instructions. However, for best installation location on your vehicle, it is recommended that you follow our installation instructions as detailed. If you have any questions prior to mounting your Safe T Plus, please call us first (800) 872-7233. We would be happy to help.

How do I measure my tie rod diameter?

The reason for measuring the diameter of your tie rod is to ensure you receive the proper sized U-bolts to mount your tie rod bracket to your tie rod. The best and most accurate method for measuring the diameter of your tie rod is by using a precision measuring tool like a Slide Caliper. Slide Calipers work best for measuring the outside diameters of tie rods. They make digital, dial, and vernier calipers, all of which work fine.

Simply open the calipers, close the calipers around the tie rod, and record the measurement.

My steering wheel is no longer centered after installing Safe T Plus. How can I fix it?

With Safe T Plus installed, it tightens up a lot of looseness in the front steering assembly.  You will be able to feel more firmness and control in the steering wheel.  On occasion, when Safe T Plus tightens up front end slackness, it could cause the steering wheel to be off-center.  Your vehicle tracks straight, but the logo on the steering is not straight.  IMPORTANT NOTE: do not attempt to re-center your steering wheel yourself.  Steering wheel and column assembly adjustments require expert alignment centers or RV/Chassis factory approved dealers to fix these problems.  Contact your local alignment center, RV dealer, Motorhome manufacturer, or chassis manufacturer for direction.

Do I need to remove an existing steering damper before installing my Safe T Plus?

Yes.  Most chassis manufacturers install a general damper on the front axle.  Typically, the mounting location of these dampers will interfere with Safe T Plus’ mounting location.  Safe T Plus contains a heavy-duty hydraulic damping system inside the unit.  It will provide the damping and retardation protection for the vehicle.  Therefore, we recommend removing them before installing your Safe T Plus Steering Control and brackets.

Will my steering wheel be harder to turn with my Safe T Plus?

With Safe T Plus installed, you will immediately notice a more firm, controlled feel in the steering wheel. Plus, if you have any play in the steering wheel, Safe T Plus will tighten up some of the play. No added resistance or difficulty is added to the steering wheel or your driving efforts. You’ll simply feel like you have more control of the vehicle.

My Tie Rod bracket bent while I accidentally overtightened the U-bolts, will this affect my Safe T Plus?

DO NOT DRIVE YOUR VEHICLE IF YOU BENT THE TIE ROD BRACKET DURING INSTALLATION. SAFE T PLUS COULD GET BOUND UP WHILE TURNING YOUR VEHICLE WHICH CAN CAUSE AN ACCIDENT.

Do you have “live” Tech Support available to help me?

Yes, we do.  Our Tech Support team is available to assist and help with any technical (i.e. Installation, Adjustment, other) you need.  Our tech support hours are 8:00 am – 8:00 pm (EST).  We would enjoy hearing from you and glad to help with any needs or questions you may have. We look forward to speaking with you.

Do you recommend using wheel chocks, safety jack stands, safe wheel ramps, safety glasses and gloves before installing Safe T Plus?

Yes, yes, yes, and yes.  We cannot emphasize safety and protection enough.  Never compromise safety for shortcuts to install Safe T Plus.  We highly recommend using each of these items during the install process.  If you need any recommendations on where to purchase any of these items, Simple contact our Customer Help Team either by phone (800) 872-7233 or by email at support@safe-t-plus.com and one of our team members will be happy to assist you

With centering and adjusting my Safe T Plus, is it recommended to pull over on a highway?

Highways are very dangerous.  We DO NOT recommend pulling over on any highway to perform an adjustment with Safe T Plus in order to get it centered.  In fact, the best process is to plan your route.  We recommend a safe, low traffic area to perform a road test with a lot of safe space.  The safest areas might include a church parking lot, school parking lots (with school out), Walmart or big box retailer parking lots, or any flat concrete areas with no traffic.  Again, planning your route first is the best policy.  

Should my vehicle track perfectly straight or is it acceptable to have a slight drift?

Yes, you want to get your Safe T Plus at near perfectly tracking center while driving at highway speeds.  If possible, perform your Road Test and Centering drive on a non-windy day on as flat of roads possible.  Otherwise, it is challenging to get Safe T Plus dialed-in perfectly centered.  Also, no two chassis are created equal.  So, some chassis steering systems are more sensitive than others.  As a result, on occasion, might require 1-2 extra adjustment attempts.  

If you elect to have a Service center or dealership install and center your Safe T Plus, we recommend that you, the customer, accompany the tech on the Road Test.  Once the tech feels he has Safe T Plus centered, please request to drive your vehicle at highway speeds to ensure you are perfectly satisfied with Safe T Plus tracking your vehicle straight.  Slight drifts in steering may not show up until you reach highway speeds.

How many attempts should it take to center my Safe T Plus?

When installing Safe T Plus, to minimize the needs to adjust and center Safe T Plus, try to sight-line your front wheels as straight as possible.  On occasion, a centering adjustment may not be necessary.  When a centering adjustment is needed, on average, it generally takes 1-2 attempts to center Safe T Plus.  If, however, you find more attempts are necessary, please don’t waste any more time and call our Client First Support Team at (800) 872-7233 or email  support@safe-t-plus.com.  We will be happy to help even while you are on the road.

Can I use the chassis factory damper brackets to install Safe T Plus?

No. Unfortunately, this is against factory policy. We only allow genuine, factory-provided parts and products to be used with Safe T Plus Steering Control products.  In most cases, the existing steering damper brackets are of a lower grade steel material that does not meet Safe T Plus material standards. Altering, modifying, substituting, or creating homemade parts or accessories are strictly prohibited.  Doing so will not only invalidate your warranty but also negate any liability on Safe T Plus’ behalf.  

Does my Safe T Plus have to be mounted parallel to the tie rod or can it be at a slight angle?

For best performance of Safe T Plus, practically all of our mounting locations are designed to be parallel to the tie rod.  However, some mounts of Safe T Plus are designed to be at slight angles.  However, anything beyond a 40 degree is not correct.  If you find your Safe T Plus is mounted at an angle greater than 40 degrees, stop and give us a direct call (800) 872-7233.  Let us help you get Safe T Plus installed correctly.

What is the best way to remove the nuts from the axle suspension U-bolts to mount the anchor bracket?

Impact wrenches are the easiest and quickest method to remove the nuts from the front axle suspension U-bolts.  If you do not have an impact wrench, breaker bar tools work well.  You can purchase a breaker bar tool at your local auto parts store.  It also recommended using a penetrating oil lubricant (i.e. PB Blaster) on the threaded axle U-bolts first before attempting to remove; it helps breaks loose rusted axle nuts and prevents de-threading and cross threading. PB Blaster can be found at any local hardware store, Home Depot, or Lowes.

What are the torque settings to tighten the U-bolts on the Tie Rod bracket?

Only torque down your U-bolts to the tie rod bracket at 20 foot-pounds of torque.  IMPORTANT NOTE: If you tighten the U-bolts beyond this setting, the tie rod bracket will starting bending around the tie rod which is dangerous.  Please stop and call us direct at (800) 872-7233 for immediate assistance.  Your tie rod bracket and U-bolt kit will have to be replaced.  DO NOT DRIVE YOUR VEHICLE IF YOU BENT THE TIE ROD BRACKET DURING INSTALLATION.  SAFE T PLUS COULD GET BOUND UP WHILE TURNING YOUR VEHICLE WHICH CAN CAUSE AN ACCIDENT.

What are the torque settings for the 3” x ¾” bolts that mount Safe T Plus to each bracket?

Tighten the Safe T Plus 3” x ¾” bolts that mount the Safe T Plus unit to the anchor bracket and tie rod bracket to 80-90 foot-pounds of torque.  Using an impact wrench is the easiest way to tighten up your bolts.  Then use a torque wrench to test the settings.

What are the torque settings for chassis axle U-bolt nuts?

It is best to check your chassis manufacturer’s torque settings first and if available.  Removing the nuts from the axle spring rear U-bolt can be challenging.  In most cases, the Safe T Plus anchor bracket is installed in this location.  Retightening the spring axle nuts securely to 240-280 foot-pounds of torque is what we’ve found most chassis manufacturers recommend.  Again, check your chassis manual or contact your chassis manufacturer to verify these torque settings.

Oil is leaking out of my Safe T Plus unit. What should I do?

It sounds like hydraulic oil is possibly leaking out.  Leaking hydraulic oil means we need to get your Safe T Plus unit replaced.  Call us first.  Contact our Customer Help Team either by phone (800) 872-7233, by email support@safe-t-plus.com, or go to our Warranty Claim Page to fill out a warranty claim so we can get your Safe T Plus unit replaced quickly.  If under warranty, it will be replaced at no charge.  

My vehicle was in an accident. Is my Safe T Plus unit okay?

We need to remove your Safe T Plus, no matter if it was injured or not during your accident.  Your safety is first for us.  Contact our Customer Help Team either by phone (800) 872-7233 or by email support@safe-t-plus.com to schedule the return and replacement of your Safe T Plus.  For your reference, we replace all Safe T Plus units in an accident with brand new Safe T Plus units.  In most cases, we generally replace the mounting hardware kit and bolts as well.

My bracket does not fitting correctly. Can I modify it myself?

No, unfortunately, this is against factory policy. Please accept our apologies for the bracket not fitting correctly, but we only allow genuine, factory-provided parts and products.  Altering, modifying, substituting, or creating homemade parts or accessories are strictly prohibited.  Doing so will not only invalidate your warranty but also negate any liability on Safe T Plus’ behalf.  Simple contact our Customer Help Team either by phone (800) 872-7233 or by email at support@safe-t-plus.com and one of our team members will be happy to assist you.

Can I replace my bolt kits or U-bolts at my local hardware store?

No. Unfortunately, this is against factory policy. Please accept our apologies for the bolts or U-bolts not fitting correctly, but we only allow genuine, factory-provided parts and products.  Altering, modifying, substituting, or creating homemade parts is strictly prohibited.  Doing so will not only invalidate your warranty but also negate any liability on Safe T Plus’ behalf. Simple contact our Customer Help Team either by phone (800) 872-7233 or by email at support@safe-t-plus.com and one of our team members will be happy to assist you.

Warranty

How do I register my Safe T Plus and activate my Lifetime Warranty?

Simply go to our Safe T Plus Warranty page found on our website and fill out your warranty registration online.  Viola!  That’s it.  Very simple process, only takes 5 minutes or less to complete.

How does your Warranty program work?

Should any issues arise with your Safe T Plus products and parts, all craftsmanship and workmanship will be covered and replaced at no charge to you.  If you need warranty assistance, simply go to our Safe T Plus Warranty Claim page and fill out a warranty claim.  Make sure to have your part numbers and serial numbers available.  One of our Customer Help Team members will respond quickly to get your Safe T Plus resolved to get you back on the road traveling relaxed and safe again.

Can you overnight ship my replacement Safe T Plus unit?

Of course we can. You’ll have to pay for the overnight shipping costs.  Simply contact our Customer Help Team either by phone (800) 872-7233 or by email at support@safe-t-plus.com and one of our team members will be happy to assist you.  If you purchased your Safe T Plus products through an online reseller, Amazon, or a dealer, unfortunately, we’ll have to charge you for the damaged or missing parts. Naturally, we would rather you not spend your hard-earned dollars for a duplicate product, hence why it is better to contact the seller where your Safe T Plus product was purchased.  If, however, you purchased direct from the factory, we can provide replacement parts at no charge and shipping at no charge.

Do I need an RGA (Return Goods Authorization) number to return my Safe T Plus under warranty?

Yes.  Before any Safe T Plus products can be under warranty consideration, an RGA (Return Goods Authorization) number must be issued by the Safe T Plus factory.  Dealers, distributors, or online resellers are not permitted to grant warranty consideration claims on behalf of the Safe T Plus factory.  If you work through a dealer on a warranty related matter, unfortunately it will be in violation of Safe T Plus’ factory policy.  Furthermore, your warranty claim and resolution will be handled directly with the dealer.  Factory will not accept responsibility for the process or results.  For an RGA number, please complete the Warranty Claim form on our website.  The quickest method to acquire an RGA number is to complete the online form and provide several pictures/photographs of your Safe T Plus unit and its problem areas if visible.  Upload buttons and features are available on our website.

How fast of a turnaround is your warranty program?

Once you submit your warranty claim through our Warranty Claim form, our Customer Help team will respond immediately during the hours of 8:00am – 8:00pm (EST) Monday through Friday.  Any warranty claims submitted outside these hours will be responded the following business day.  Once your return Safe T Plus unit is received, turnaround time to replace your Safe T Plus is less than 24 hours.  We want to get your Safe T Plus returned and back on your vehicle as fast as possible.  We rest better at night knowing your vehicle is protected with Safe T Plus Steering Control installed and centered.  If you have further questions, please contact us direct.  We would be happy to help.

Do I need to purchase a retailer’s extended Warranty Program for Safe T Plus?

No you do not need to purchase an extended warranty program offer for Safe T Plus.  It comes with a factory-backed Lifetime Warranty.  Save your money for other items.

Safe T Plus is sold at certified dealers or available factory direct.