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Warranty Information

Our team is committed to producing the highest quality Steering Control devices to all our customers.  So, in the event that anything is wrong or incorrect with your Safe T Plus Steering Control product(s), we will work hard to make it right for you, and fast.

Any Safe T Plus products damaged in shipping (when ordered directly from Safe T Plus Factory) or defective products must be returned directly to Safe T Plus in the original box or comparable cardboard packing securely protecting the product, freight prepaid.  A Return Material Authorization Number (RMA#) must be attained first, and included with the product.

Submit a warranty request claim by completing the below Warranty Request Form or by contacting Safe T Plus at (770) 322-8727 or support@safe-t-plus.com.

Limited Lifetime Warranty

Safe T Plus for Recreational Vehicles (Class, A, B, C and Towable Vehicles) – Lifetime Warranty

Safe T Plus Steering Control products installed on any Recreation Vehicle carries a Limited Lifetime Warranty against defects in material and workmanship.  This Warranty only applies to the original purchaser. If any Safe T Plus products are found to be used commercially, or is structurally altered (including mounting brackets, bolt kits, washers, spacers, nuts, etc.), or when non-factory or non-genuine Safe T Plus parts are used, or is damaged as a result of improper installation or abnormal use, warranty and liability will be voided.  

Obligation under this warranty shall subject only to the original purchaser from the manufactured date of the product. The manufacturer will replace any Safe T Plus unit, mounting brackets, and/or bolt kits that are found to be defective as a result of the manufacturer’s material and/or workmanship.  

All warranty considerations must receive a Returned Materials Authorization (RMA#) number assigned from the manufacturer first.  Customer may then ship the Safe T Plus unit or mounting brackets to the Austell, Georgia factory location freight prepaid (i.e. at customer’s expense).   Warranty Replacement units or mounting brackets, bolt kits will be returned to customer at Safe T Plus’ expense (freight prepaid for return) by regular Ground Shipping Service.  

Safe T Plus for Trucks / Buses / Commercial / Industrial Vehicles – 5 Year Warranty

Safe T Plus Steering Control products installed on any truck / bus / commercial / industrial vehicles carries a 5 Year Limited Warranty against defects in material and workmanship.  This Warranty only applies to the original purchaser. If any Safe T Plus products are found to be used commercially, or is structurally altered (including mounting brackets, bolt kits, washers, spacers, nuts, etc.), or when non-factory or non-genuine Safe T Plus parts are used, or is damaged as a result of improper installation or abnormal use, warranty and liability will be voided.   

Obligation under this warranty shall subject only to the original purchaser of Safe T Plus from the manufacture date of the product. The manufacturer will replace any Safe T Plus unit, mounting brackets, and/or bolt kits that are found to be defective as a result of the manufacturer’s material and/or workmanship.  

All warranty considerations must receive a Returned Materials Authorization (RMA#) number assigned from the manufacturer first.  Customer may then ship the Safe T Plus unit or mounting brackets to the Austell, Georgia factory location freight prepaid (i.e. at customer’s expense).   Warranty Replacement units or mounting brackets, bolt kits will be returned to customer at Safe T Plus’ expense (freight prepaid for return).  

Safe T Plus Products Not Applicable to Limited Lifetime Warranty

Lifetime Vehicle Warranty was officially instituted July 4, 2013. All Safe T Plus Steering Control units manufactured prior to January 1, 2009 will not be subject to this Lifetime Vehicle Warranty.  Rather, the original two (2) year warranty will be upheld on all earlier manufactured Safe T Plus units.  To check the manufactured date, verify the first four numbers of the serial number, which represent the two digit month and two digit year of manufacture.  For example, “04108199” was manufactured in April 2010.  Serial numbers are found on the Safe T Plus label and stamped in the large end of each unit.

Warranty Disclaimer

This warranty will not apply where a Safe T Plus unit, mounting brackets, and mounting bolts and nuts have been altered from Safe T Plus original construction in any way so as, in our judgment, to affect its stability, functionality, or longevity which has been subject to misuse, negligence, or accident.  This warranty does not cover any other component related to a vehicle’s steering assembly, front end suspension, or chassis. Further, this warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting in the use of Safe T Plus products.  If warranty applies, manufacturer will repair or replace, at their discretion, the Safe T Plus products or any part or component that is deemed defective.

Manufacturer reserves the right to change or modify any products without assuming obligation to modify any previously manufactured products.  This warranty does not apply unless proper installation of genuine factory-provided Safe T Plus products and parts is followed according to factory instructions, or if failure is due to accident, improper use, abusive use, unauthorized repairs are attempted, or purchased from any distributors, dealers, service centers, or retail outlets.  If Safe T Plus products are installed but not properly centered and adjusted by consumer, dealer, service center, retail outlet, or other related mechanics, any and all expenses, costs, associated with centering or adjusting Safe T Plus correctly will be at the expense of the customer (purchaser), not the manufacturer.  Manufacturer assumes no liability for labor, service costs, freight, or any other incidental or consequential charges or damages incurred by owner or associated dealers, service centers, retail outlets, or related mechanics.

Safe T Plus products considered for warranty must be returned directly to Safe T Plus in Austell, Georgia, in the original box or adequately secured cardboard boxing, freight prepaid.  A copy of customer’s name, return shipping address, contact information (phone, email) and the Return Material Authorization (RMA#) must be included with the product.

In the event of a vehicle accident with Safe T Plus installed, please remove the Safe T Plus Unit and all associated mounting brackets, bolt kits.  Contact Safe T Plus factory for a Return Material Authorization (RMA#) number to return all Safe T Plus product for inspection and replacement.  We want to ensure your Safe T Plus products were not damaged and are properly functioning after any type of accident.  

The warranty is expressly in lieu of all other warranties expressed or implied and all other obligations or liabilities on our part of any kind or character, including liabilities for alleged representation or negligence.  

Warranty Return Information

If your Warranty is approved by Safe T Plus manufacturer, an Return Material Authorization number (RMA#) will be sent to you to return your product.  Return shipping costs are at your expense and non-refundable.

Ship your return product (must include the RMA# you are provided) to:

Safe T Plus
Attention: RMA
1230 Six Flags Road
Building C
Austell, GA 30168

We recommend keeping a copy of your tracking number for your records.

Warranty Return Shipping Information

Once the return product is received at our factory, please allow 1-2 days to process your warranty claim and ship out your warranty replacement product(s).   All warranty replacement products will be shipped out by regular Ground Shipping Service at manufacturer’s costs.   If, however, you need replacement products expedited quicker than regular Ground Shipping Service, return expedited shipping costs will be at your expense and non-refundable.

Safe T Plus is sold at certified dealers or available factory direct.